Refunds & Returns Policy
Returns:
The Stirring Group accepts returns for full refund or exchange within 25 days of original purchase. Please note, item purchased can only be returned for a refund/exchange if it is unworn, undamaged, unaltered and in the same condition that you received it and in original packing.
Refunds will be made in the form of the original payment unless agreed otherwise. Purchases made by debit card will be refunded in cheque. Custom designed or final sale items cannot be returned or exchanged.
All custom orders are a final sale. All deposits and down payments are non-refundable.
Our policy lasts 25 days only. Please note there will be no refund or exchange after this period.
All returns must reach our office within 25 days of the date of receipt of the item.
Please provide original receipt as proof of purchase to facilitate your refund.
Refunds process:
Upon receiving your return, the jewelry item will be inspected by our team. If the item is unworn, undamaged, unaltered and in the same condition s you received it, in its original packing your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What to do if your refund is late or in case of missing refunds :
If you haven’t received a refund yet, please check with your bank / credit card company prior to contacting us. If you still have not received your refund, please contact us at info@stirringgroup.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchange. Please refer to your receipt for details.
Shipping Your Return:
Please ensure, the unworn, undamaged and unaltered item(s) reaches our location within 25 days of the original purchase date to the address below using any trackable method, at your expense. Once we receive your package, we will process an exchange or issue a refund in accordance with this policy. Please include the following information with your return:
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Your name and billing address
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The name, address and ZIP/Postal code of the person who placed the order
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The original or copy of your receipt
Please return to:
The Stirring Group Inc.
803 Logperch Circle
Nepean ON K2J 6K3
Please note, all return costs will be borne by you, shipping costs are non-refundable.
Always use a trackable shipping service. To ensure it reaches us safely in a timely manner.